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Jobs are getting stuck at Ready for Evaluation or not progressing to the next activity

Article # 3041270 - Page views: 98

Issue

Jobs are getting stuck at Ready for Evaluation or not progressing to the next activity.

 

Cause

One known issue that can cause this behavior is if there are a large number of subjobs within the process map that are attempting to terminate.  An easy way to identify if this particular cause applies to your environment is to check the Event | Application log for the following error:

The incoming request has too many parameters. The server supports a maximum of 2100 parameters. Reduce the number of parameters and resend the request

 

OR the Job Notes will show the following:

Evaluation Failed Retry Count

Reason of Failure Database error occurred. Contact your administrator.

 

 

Solution

This is a known software defect submitted under Bug ID: 1751354.  This fix is included in the following versions:

  • 7.8.0.14 and higher
  • 7.9.0.10 and higher
  • 7.10.0.1 and higher

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KTA All      

References

Add any references to other internal or external articles

 

Article # 3041270
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