Jobs are getting stuck at Ready for Evaluation or not progressing to the next activity
Issue
Jobs are getting stuck at Ready for Evaluation or not progressing to the next activity.
Cause
One known issue that can cause this behavior is if there are a large number of subjobs within the process map that are attempting to terminate. An easy way to identify if this particular cause applies to your environment is to check the Event | Application log for the following error:
The incoming request has too many parameters. The server supports a maximum of 2100 parameters. Reduce the number of parameters and resend the request
OR the Job Notes will show the following:
Evaluation Failed Retry Count
Reason of Failure Database error occurred. Contact your administrator.
Solution
This is a known software defect submitted under Bug ID: 1751354. This fix is included in the following versions:
- 7.8.0.14 and higher
- 7.9.0.10 and higher
- 7.10.0.1 and higher
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| KTA | All |
References
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