Jobs are suspending in various nodes with the following error:
Cannot save the Reporting data to Staging DB.
Here is an example from a Transformation activity:
2021-11-23 01:12:02.497 0x19FA27E14BFA11ECA7E80022484CD0AE Execution of activity IP_DC_Extraction_Composite in job 19FA27E14BFA11ECA7E80022484CD0AE on Kofax Transformation Server - servername
was aborted due to the following error(s): Cannot save the Reporting data to Staging DB.
1. One known issue that can cause this issue is if the Reporting System task is timing out due to a redundant query in this background process. This software defect is submitted under: TFS Bug ID: 1728820 - Redundant query causing the reporting system task to timeout
2. Another cause can be wrong DB connection string in the TS Config:
"C:\Program Files\Kofax\TotalAgility\Transformation Server\Kofax.CEBPM.CPUServer.ServiceHost.exe.config"
For 1.) : A workaround to this issue, would be to add the following environment variable on the Reporting server. After change is made, restart the Reporting service.
MaxMQ2StagingIterationsNum = 10
The official fix for this issue is included in:
- 126.96.36.199 and higher
- 188.8.131.52 and higher
- 184.108.40.206 and higher
For 2.) Update the DB connection string in the Transformation Server Config file to point to the correct database.
Restart the Transformation Server after the update
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