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Kofax

Kofax Analytics for Accounts Payable Agility - After Installing Kofax Analytics for APA on same environment with KAFTA User Mapping source is empty

Applies To

  • Kofax Accounts Payable Agility: 2.x
  • Kofax Insight: 5.x
  • Kofax Analytics for APA: 2.x

Behavior

  • Users receive "Login failed. User Id is empty" error when attempting to navigate to either Kofax Analytics for TotalAgility (KAFTA) or Kofax Analytics for Accounts Payable Agility (KAAPA)
  • User Mapping Source is empty

Known Causes / Background

  • This behavior occurs if KAFTA is already installed and the KAAPA install is then run.
  • This is due to defect 1108575 which is slated for inclusion in a future release of Kofax Insight.

Resolution / Answer

  • To work around this issue please take the following steps:
  • Open Insight Admin Console.
  • In Documents Tree, click User mapping.
  • Set the value of the Source field to TotalAgility.