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Kofax

Kofax TotalAgility - 7.7 installation hangs at 'Installing Licensing Server'

Applies to

Kofax TotalAgility v7.7

Summary of Issue

Whilst installing Kofax TotalAgility (OP or OPMT) the installation hangs at the 'Installing Licensing Server' screen
The installation never completes
No errors are written to the desktop or Event Viewer

Cause of Issue

We have discovered that this issue is caused by a special character in the SQL user's password
Kofax TotalAgilityv7.7 licensing eliminates dependencies on the license server's local storage and MAC address so that it allows administrators to run in a cloud/virtual environment,
Therefore, we believe that the licensing install may be attempting to access the DB and due to a defect, the special character in the password causes the installation to hang

Workaround

On Premise:

  • Uncheck the 'License Service' box on the Application Server screen during installation 
    1.png
    • Continue with the installation
    • Once completed, install the License Service manually from \\InstallationMedia\Licensing\Installs\KSALicServerSetup.msi
    • Browse to the TotalAgility Designer
    • Enter the License details
    • Refresh the form to log in (IIS reset/clear cache may be required)

OPMT:

  • Change the SQL user's password so that it does not contain a special character
    • Continue with the installation