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Kofax TotalAgility - Google Chrome on Windows 7 keeps prompting to download and install the Web Capture Service when its already installed and running

Applies To

  • TotalAgility 7.5
  • TotalAgility 7.6
  • TotalAgility 7.7
  • TotalAgility 7.8

Scenario

When using Google Chrome on a Windows 7 machine to perform scanning, you may be prompted to download & install the WCS.  However, this has already been installed and running.

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An ERR_SSL_OBSOLETE_VERSION will also be present in the browser console window.

Solution

Chrome has deprecated TLS 1.0 and TLS 1.1 since version 84 as stated here.  Also, Windows 7 by default doesn't have TLS 1.2 by default as stated here.

Therefore, to resolve this issue TLS 1.2 needs to be enabled on the Windows 7 Scan Client.  The easiest way to do this is by using the IIS Crytpo tool found here.  Be sure to reboot the machine after any TLS changes to take effect.

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