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Kofax

Kofax TotalAgility - Image thumbnails not displaying after scan

Applies to

  • TotalAgility 7.7
  • TotalAgility 7.8
  • TotalAgility 7.9

Scenario

After scanning images into KTA, the generated thumbnails do not display.

clipboard_e96a29254b15d2695a163f6b6f0bf2082.png

Explanation

We have seen this occur when a Refresh Capture Form action is executed as part of the Scan Complete actions.  This action interrupts the uploading of images to KTA which then results in the thumbnails being generated.

It is not supported to Refresh Capture Form action on Scan Complete.