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Kofax

Kofax TotalAgility - Importing a package to a split Web/App environment throws a error "There was no endpoint listening"

Applies To

  • TotalAgility 7.5
  • TotalAgility 7.6
  • TotalAgility 7.7

Issue

When importing a package into a split Web/Application environment, the below error is generated

There was no endpoint listening at http://12.34.56.78/TotalAgility/Serv...ingService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. 

Cause

This error can occur when we install a combined Web/Application server on the App tier.  A Web server is installed that points to this combined Web/Application server.  This is an incorrect topology which causes the error.  A KTA Web server should point to a KTA Application server, not a combined Web/Application server.

To check if a combined Web/Application server has been installed, we can check the file Agility.Server.StreamingService.exe.config on the Application server.  This is located at C:\Program Files\Kofax\TotalAgility\CoreWorkerService\ by default.

If the key ServerMode has a value of WebAppServer, then this will indicate a combined 

Solution

Uninstall the combined Web/Application server on the App tier.  Perform an Application server install instead.