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Kofax TotalAgility - Kofax Core Worker Service doesn't start in v7.9 when using German regional settings

Applies to

  • TotalAgility 7.9

Scenario

After installing KTA 7.9 on a server that uses German regional settings, the Core Worker service doesn't start.  The below error (translated to English) is written to the application event log.

The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly.

Solution

This is a defect in KTA 7.9 regarding the localization of performance counters.  This is due to be fixed in KTA 7.10. 

To work around this issue, use the below steps:

  • Go to “Program Files\Kofax\TotalAgility\CoreWorkerService\de”.
  • Delete Kofax.TotalAgility.Common.resources.dll
  • Start core worker service
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