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Kofax

Kofax TotalAgility - Running KTA servers on different time zones.

Applies to

  • TotalAgility 7.5
  • TotalAgility 7.6
  • TotalAgility 7.7
  • TotalAgility 7.8

Scenario

When running KTA and SQL servers are running on different time zones, unexpected behaviour will occur.  Some of the behaviour Kofax has seen is in the past is below:

  • Activities being locked prematurely
  • Unexplainable errors regarding documents/folders being locked
  • Manual capture activities timing out quickly

Solution

It isn't supported to run KTA and SQL servers on different time zones.  This documented in the v7.8 Install Guide here.  All KTA servers and SQL servers need to run in the same time zone.

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