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Message Connector showing Test mode for all licenses

Article # 3042311 - Page views: 71

Issue

In the Message Connector Monitor, the following is presented in the Licensed Features section:

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Solution

Please check the scenarios below which could account for this behaviour:

1 . Third-party Antivirus or other Security applications may prevent the Message Connector from seeing that a license is present.  Adding an exclusion/exception for the Message Connector in the Antivirus or Security software should prevent them from blocking Message Connector's ability to see the license.

2 . In certain cases, this issue may be caused by an invalid SSL Certificate on the IIS server.  To rule SSL / Certificate issues, create a new non-SSL Import Connector and check the Licensed Features section again.

If the non-SSL Import Connector test works, then work with your IIS Administrator to rectify the SSL Certificate issue.  Be sure to restart the Message Connector service after any changes.

3 . This behavior can occur if there are no configured Import Sources.  This is typical on new installations.  Please be sure that at least one Import Source if configured and active. 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KTA All      

References

Add any references to other internal or external articles

 

 

Article # 3042311