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Online Training Samples are not available to download in Transformation Designer

Article # 3047613 - Page views: 21

Issue

Online training samples collected are not available in the Transformation Designer to download.  

 

Cause

One cause of this issue could be that the Transformation Cache folder location is not accessible or corrupt.  This can be determined by examining the KofaxCPUServerLog.log file that is located in: C:\Program Files\Kofax\TotalAgility\Transformation Server.  

 

As an example, one error that would indicate such a cause:

Kofax.CEBPM.CPUServer.Core Error: 6 : Failed to perform KTT Online Learning on folder 3a0f6b88-05ef-4ba1-8084-ae9a01102068: Kofax.CEBPM.CPUServer.Common.Exceptions.CpuServerException: Error from ExtractionProcess.exe: 
Could not open file: C:\ProgramData\Kofax\TS\D\1604\DSKBWrite\3A0F6B8805EF4BA18084AE9A01102068_14.00\XXXX

 

Solution

1) Stop the Transformation service. Be sure that all 'Extraction.exe' processes are not present in the Task Manager | Details before continuing to step 2.

2) Delete everything in the TS Cache folder - C:\ProgramData\Kofax\TS\

3) Start Transformation service.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
KTA All      

References

Add any references to other internal or external articles

 

Article # 3047613
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