Recognize failed Couldn't access profiles
Article # 3036701 - Page views: 55
Issue
When attempting to perform the Recognize feature against a test document within the Transformation Designer (using the Mixed Print OCR engine), the following exception is observed:
"Document "C:\filepath" could not be recognized. The following error occurred: Remote Exception: Recognize failed: Couldn't access profiles."
This issue occurs using all the out of the box settings for the Mixed Print engine, but may also occur with other settings. This issue only occurs in the Transformation Designer, this issue does not affect runtime Jobs.
Cause
This issue was caused by a defect that has been fixed in v7.7.0.8 and v7.8.0
Solution
Apply the lastest v7.7 fix pack, or upgrade to the latest version of TotalAgility
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax TotalAgility | v7.7 |
References