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Kofax

Recognize failed Couldn't access profiles

Article # 3036701 - Page views: 27

Issue

When attempting to perform the Recognize feature against a test document within the Transformation Designer (using the Mixed Print OCR engine), the following exception is observed:
td_error.jpg

"Document "C:\filepath" could not be recognized.  The following error occurred: Remote Exception: Recognize failed: Couldn't access profiles."

This issue occurs using all the out of the box settings for the Mixed Print engine, but may also occur with other settings.  This issue only occurs in the Transformation Designer, this issue does not affect runtime Jobs.

Cause

This issue was caused by a defect that has been fixed in v7.7.0.8 and v7.8.0

Solution

Apply the lastest v7.7 fix pack, or upgrade to the latest version of TotalAgility

Level of Complexity 

Easy

Applies to  

Product Version Build Environment Hardware
Kofax TotalAgility v7.7      

References

 

 

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