Skip to main content

System Error occurred. Please contact your System Administrator error using Federated Security

Article # 3049828 - Page views: 16


When attempting to sign into KTA utlizing Federated Security with Broadcom's Symantec SiteMinder iDP, the following error is encountered:


System Error occurred. Please contact your System Administrator



This may be caused by not enabling the Ignore RequestedAuthnContext option in the SiteMinder iDP settings.


This can be validated by checking the SAML response and checking for the following error:

<ns5:Response xmlns:ns5="urn:oasis:names:tc:SAML:2.0:protocol" xmlns:ns2="urn:oasis:names:tc:SAML:2.0:assertion" xmlns:ns4="" xmlns:ns3="" xmlns="" ID="_46d1587e0d3392fa4b3cfe26577212xxxxxx" InResponseTo="_7e56d3f9-239f-46d3-93fb-c21374xxxxxx" Version="2.0" IssueInstant="2022-08-23T14:38:06.752Z">
    <ns2:Issuer Format="urn:oasis:names:tc:SAML:2.0:nameid-format:entity">dummy value</ns2:Issuer>
        <ns5:StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:Responder">
            <ns5:StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:RequestUnsupported"/>
        <ns5:StatusMessage>The AuthnRequest with AuthnContexts is not supported!</ns5:StatusMessage>

SAML response can be captured with many tools such as Fiddler or SAML-tracer.



Request for the SiteMinder iDP administrator to set Ignore RequestedAuthnContext to YES


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
KTA All      


Add any references to other internal or external articles


Article # 3049828