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The connection to the server failed error message when attempting to Export in Designer

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Question / Problem: 

When attempting to export a process or any files using the export function in the designer, the following error is encountered:

1.Error.png

 

Answer / Solution: 

In this particular scenario, this issue occurred when using the Japanese language locate settings within and English Windows Server 2019 operating system.  This is a software bug submitted under Bug ID: 1477165 in KTA 7.7.0.7.  

This will be resolved in a future version of KTA.  

The workaround is to switch the language locale settings to English, then attempt to export Process and/or specific files.

 

 

Applies to:  

Product Version
KTA 7.7