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The scanning service needs to be updated to a newer version popup when attempting to File Import

Article # 3041301 - Page views: 28

Issue

When attempting to File Import the following error message is presented:

The scanning service needs to be updated to a newer version

scanning service error.jpg

Cause

As the information messages states, the Web Capture service is a lower version than the installed version of KTA.  This error only presents itself if the environment is running the Web Capture component as an actual background Windows service.

 

Solution

The solution is to upgrade the Windows service to match the version of KTA installed.

1.  Open an elevated command prompt.

2.  Change directory to the following path from the latest install media within the command prompt window.

.....InstallMedia\TotalAgility\TotalAgilityInstall\Agility.Server.Web\Forms\Controls\Capture\external\webcapture

3.  Run the following command: msiexec /I Kofax.WebCapture.Installer.msi INSTALLASSERVICE=1

Note - after the msiexec command the letter is a capital letter "i".

4.  Restart Core Worker service and IIS.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KTA All      

References

Add any references to other internal or external articles

 

Article # 3041301
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