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Kofax

Web Capture Install or Uninstall Errors Related to URL Registration and SSL Certificate Binding

Article # 3035191 - Page views: 31

Article # 3035191 - Page views: 31

Issue

Is there a way to determine the state of the URL registration and SSL certificate binding that should be in place as part of the Web Capture Service installation?

Solution

When installing the Kofax Web Capture Service, the installer will import certificates, add SSL certificate bindings, and add URL namespace reservations.  When uninstalling, each of these elements is removed.  Under normal conditions, a problem during install or uninstall should cause a clean rollback to the original state.  However if for some reason these elements are in an inconsistent state, this may prevent the upgrade, uninstall, or reinstall of Web Capture. 

To gather details about the current state of these elements, run the below script which will output the information to WebCaptureInstallDetails.txt in the folder the script is run from.

WebCaptureInstallDetails.zip

cd /d %~dp0
set log=WebCaptureInstallDetails.txt
echo Web Capture Install Details > %log%
echo. >> %log%
echo. >> %log%
echo Server Cert  >> %log%
echo. >> %log%
certutil -store "MY" Kofax.WebCapture.Localhost 1>> %log% 2>>&1
echo. >> %log%
echo. >> %log%
echo CA Cert  >> %log%
echo. >> %log%
certutil -store "Root" "Kofax Web Capture Service" 1>> %log% 2>>&1
echo. >> %log%
echo. >> %log%
echo URL ACL  >> %log%
echo. >> %log%
netsh http show urlacl 1>> %log% 2>>&1
echo. >> %log%
echo. >> %log%
echo SSL Cert Binding  >> %log%
echo. >> %log%
netsh http show sslcert 1>> %log% 2>>&1

Level of Complexity 

Moderate

Applies to  

Product Version Build Environment Hardware
Kofax TotalAgility 7.2 (and above)      

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