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Contacting Support

Article # 3011791 - Page views: 3722

Getting Support for Top Image Systems Products

About Support

Kofax Support for Top Image Systems Customers went live on 18th September 2019. All customers who previously registered Support Cases in Top Image Systems portal between March 2019 and  August 2019 have been given a Portal account at Kofax. You should have received a welcome email with instructions - if so, please login at to submit a support Case. 

Your portal username is your email email address + ".kofax", i.e. 

For open Tickets created before 18th September 2019

Please login via the old portal at to progress your old support tickets.

We will not accept new tickets in the legacy portal from 18th September - any new cases created in our old system after this date will be automatically closed.


If you did not receive your email, or you have not finished setting up your account, click here to complete account setup. Enter your username ( and press 'Continue' - you will receive an email with a link to set up your password.

If you did not receive a portal account, or are not receiving the password reset emails, please start by checking your spam folder.

If you still cannot get logged in, contact your Customer Success Manager, or submit a portal assistance request here


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