Question / Problem:
eFLOW License has expired or a new license is needed.
Answer / Solution:
We are pleased to inform you that Kofax has a dedicated team focused on the processing of eFLOW License requests. This covers all types of License requests from Development through to Production.
Please contact our Sales Support Team under the following mail addresses, depending on your region:
If your license is about to expire or has already expired, please use the details provided below to request a new license.
When you contact the Sales Support Team of your region, please include the following information:
- Your Name
- Your Company Name
- Your Phone Number
- Optional, if you already have a license installed:
- License ID (HowTo retrieve the License ID from eFLOW Installation - https://knowledge.kofax.com/Top_Image_Systems/Troubleshooting/HowTo_retrieve_the_License_ID_from_eFLOW_Installation)
- Reason for new license:
- REASON 1: License reset
- REASON 2: Conversion to perpetual
- REASON 3: Request for purchase of a new license/Add-On
Please be aware that our Technical Support Team can only issue Emergency Licenses for 2 to 3 months upon request.
You only need to open a Support Case if you require an Emergency License. Please also consider that our License Team will need time to deliver a License to you, so the earlier you can provide License Details before the Expiration Date the better.