LaunchPro or other station asks for Login credentials

Question / Problem: 

LaunchPro or other station asks for Login credentials, but e.g. Administrate or Launch will open without problems.

Answer / Solution: 

The root cause of this problem is not the DomainSecurity.xml file or the users permission/role.

There are sometimes user information stored in the folder:

C:\Users\<Users Name>\AppData\Local\Top_Image_Systems_Ltd

that is corrupted or outdated, which cause this issue. Please check, if there is a folder with the name of the station which encounters this problem. If there is a folder with the name of the station, delete this folder and it's content. The folder name looks like this: "efLaunchPro.exe_StrongName_ziy1uhdzaq00tr5xbdyf5irevnyztvev". A new folder is created under the above mentioned folder, after restarting the station. 

After deleting the folder try again starting LaunchPro or the station that caused the problem.

Applies to: