License has been exceeded in eFlow AP for SAP

Issue

In eFlow AP for SAP (Control & Resolve) you get the message "Your eFLOW license has been exceeded".

Cause

This message is caused by exceeding your document volume which you are allowed to process by your license.
 

Solution

Please check your document volume in "eFLOW Transaction" > "Goto" > "About" and choose „Document Counter“:

If your license is already exceeded please get in contact with your Sales Support Team to get additional documents into your license. To get in contact with our Sales Support Team please use one of the following mail addresses, depending on your region:

• SSR.EMEA@kofax.com
• SSR.AMS@kofax.com
• SSR.APAC@kofax.com

After getting this message there is a small amount of documents which can be exceeded over the maximum of licensed volume before your system will stop working.

Level of Complexity 

Easy

Applies to  

References

KofaxeFLOWControlAndResolveConfigurationGuide_en.pdf (Page 10)

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