Skip to main content
Kofax

Recognize: Unable to load DLL 'FreeForm.dll': The specified module could not be found.

Article # 3018274 - Page views: 237

3018274

Question / Problem: 

Got the below error when opening Recognize station right after a fresh installation of eFlow 5.2 on a fresh installed Windows Server 2016 Datacenter.

8.jpg

A workaround was to install C++ 2005 Redistributable but the error did not get fixed

9.png

Answer / Solution: 

Found a solution to this problem. dumpbin shows that FreeForm.dll depends on VCRUNTIME140.dll. You need to install Microsoft Visual C++ 2015 Redistributable Update 3 (install x86, x64 doesn’t work). I am not sure why I only encounter this problem in Windows Server 2016 though. Below is the download link.

https://www.microsoft.com/en-us/download/details.aspx?id=53587

10.jpg

11.png

Enter How to here:

  1. How to Step 1
  2. How to Step 2
  3. How to Step 3

 

Applies to:  

Product Version
eFlow 5.2

 

 

  • Was this article helpful?