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Recognize: Unable to load DLL 'FreeForm.dll': The specified module could not be found.

Article # 3018274 - Page views: 414


Question / Problem: 

Got the below error when opening Recognize station right after a fresh installation of eFlow 5.2 on a fresh installed Windows Server 2016 Datacenter.


A workaround was to install C++ 2005 Redistributable but the error did not get fixed


Answer / Solution: 

Found a solution to this problem. dumpbin shows that FreeForm.dll depends on VCRUNTIME140.dll. You need to install Microsoft Visual C++ 2015 Redistributable Update 3 (install x86, x64 doesn’t work). I am not sure why I only encounter this problem in Windows Server 2016 though. Below is the download link.



Enter How to here:

  1. How to Step 1
  2. How to Step 2
  3. How to Step 3


Applies to:  

Product Version
eFlow 5.2



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