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Where can logging be found for KTM Thin Client Validation when attempting to troubleshoot Thin Client Validation issues?

13622

QAID # 13622 Published 

Question / Problem:

Where can logging be found for KTM Thin Client Validation when attempting to troubleshoot Thin Client Validation issues?

Answer / Solution:

For issues related to IIS Server, the IIS log can be examined to see if there are permission or other configuration issues related to IIS.

The log files are typically found in the following location if IIS logging is enabled:

c:\Windows\system32\logfiles\W3SVC1\

To enable IIS logging, please see the following Microsoft article: How to configure Web site logging....

For issues that could be related to Kofax Capture/KTM Thin Client Validation, some error messages are logged to the general Kofax Capture error log.

This can typically be found in the following location:

\\<ServerShare>\CaptureSV\logs\err_XXYY.txt

where <ServerShare> is the share location for all Kofax Capture configuration information.

Applies to:

Product Version Category
AXPRO 4.5 Installation
AXPRO 4.5 Web Validation
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