Skip to main content
Kofax

I am running KTM Server as two services; but the services are processing extemely slowly. How can I troubleshoot this? What are some things to look at that may be causing this situation?

11627

QAID # 11627 Published 

Question / Problem:

I am running KTM Server as two services, but the services are processing extemely slowly. How can I troubleshoot this?

What are some things to look at that may be causing this situation?

Answer / Solution:

  • Review the related KTM logs (QAID 11224) to see if anything of relevance being reported (in the KTM, Kofax Capture / Ascent Capture, or Event Viewer logs).
  • Review the KTM project configuration, in particular, the database and dictionary files associated/mapped with this project. Large database and dictionary files will cause some performance degradation in relation to KTM Server.
  • Use of database lookups may contribute to minor performance degradation in relation to KTM Server.

In order to eliminate such performance issues, it is recommended to optimize the related KTM project. If assistance is needed in optimizing (or configuring) a KTM project, it is recommended to contract the Kofax Professional Services Group (KPSG), which can be contacted through your Kofax Sales Representative.

Applies to:

Product Version Category
AXPRO 3.5 Configuration
AXPRO 3.5 Project Builder
AXPRO 3.5 Server