QAID # 17117 Published
Question / Problem:
I am trying to install the Kofax Transformation Modules (KTM) Thin Client Validation. When trying to log in, I receive an error message that the
"Connection to the server is broken."
How can I resolve this issue?
Answer / Solution:
- Suggestion 1
Turn off UAC, and add the IUSR, IIS_WPG and Network Service accounts to the CaptureSV share with FULL CONTROL permissions. Restart IIS and test.
- Suggestion 2
Trying installing ASP.NET using the "Run as administrator" option for the command line. Restart IIS and test.
- Suggestion 3
web.configfile. If it is 1 KB, it may be malformed or incorrect. If there is a backup of it, restore it. Restart IIS and test.
|AXPRO||5.0||Thin Client Validation|
|AXPRO||5.5||Thin Client Validation|