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Kofax

Why might increasing the number of Batches listed in the KTM Thin Client Available Batches window lead to timeout errors and how can this be resolved?

15304

QAID # 15304 Published 

Question / Problem:

Why might increasing the number of Batches listed in the KTM Thin Client Available Batches window lead to timeout errors and how can this be resolved?

Answer / Solution:

Increasing the number of Batches listed in the KTM Thin Client Available Batches window as per the instructions in QAID 14057 could lead to timeout errors if it takes longer to load the Batch information than the configured timeout values.

The client-side timeout and the timeout for communication between the KTM Thin Client Server and Kofax Capture components may need to be increased.

For more details, please see QAID 15303.

Applies to:

Product Version Category
AXPRO 4.5 Thin Client Validation
AXPRO 5.0 Thin Client Validation
AXPRO 5.5 Thin Client Validation