After a KTM 6.1 Fix Pack 7 installation; the following error message is displayed when trying to authenticate in Thin Client: Allocated custom module process generated unexpected error . How can I resolve this issue?
21729
QAID # 21729 Published
Question / Problem:
After a KTM 6.1 Fix Pack 7 installation, the following error message is displayed when trying to authenticate in Thin Client:
Allocated custom module process generated unexpected error. How can I resolve this issue?
Answer / Solution:
The issue can occur if Fix Pack 7 was not installed properly.
To correct it, uninstall Fix Pack 7 and then stop all Kofax/KTM services, as well as IIS. Then, install the fix pack again and restart ALL services.
Applies to:
| Product | Version | Category |
|---|---|---|
| AXPRO | 6.1 | Installation |