QAID # 21729 Published
Question / Problem:
After a KTM 6.1 Fix Pack 7 installation, the following error message is displayed when trying to authenticate in Thin Client:
Allocated custom module process generated unexpected error. How can I resolve this issue?
Answer / Solution:
The issue can occur if Fix Pack 7 was not installed properly.
To correct it, uninstall Fix Pack 7 and then stop all Kofax/KTM services, as well as IIS. Then, install the fix pack again and restart ALL services.