Question / Problem:
When attempting to install the Kofax Searching and Matching Server (KSMS), then an error is received which prevents the installation:
Error getting file security: D:\Kofax\KSMS\Databases\
What is causing the error and how can the issue be resolved to allow the installation to proceed?
Answer / Solution:
The issue can be related to insufficient permissions held by the installation user account.
Use of a Process Monitor Trace with a filter on Result as Access Denied should show with the condition.
Steps to Resolve:
- Adding the EVERYONE Profile with Full Control to the KSMS Directories has been shown to resolve the installation issue
- It should be safe to remove that User Profile after the installation has been completed
- Sample affected directories for the KSMS installation & GetLastError issue are included, below: