I have installed KTM 5.5; and; when trying to register the KTM Statistics Export Connector; I receive the following error message: "Could not register export connector. Filename: C:\Program Files\Kofax\CaptureSS\ServLib\Bin\KTMStatisticRe

Question / Problem:

I have installed KTM 5.5, and, when trying to register the KTM Statistics Export Connector, I receive the following error message:

"Could not register export connector. Filename: C:\Program Files\Kofax\CaptureSS\ServLib\Bin\KTMStatisticRelease.inf Connector name: KTM Statistics. The DLLRegister() call failed.

How can I resolve this issue?

Answer / Solution:

Resolve this issue by re-registering the DLL using Regserv32.exe.

The DLL is located at:

C:\Program Files\Kofax\CaptureSS\ServLib\Bin\Transformation\Kofax.AC7.Statistic.Release.COM.dll

Then register the KTM Statistics Export Connector in the Kofax Capture Administration module.

Applies to: