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There is a problem with the Windows Installer package_A Program required for this install to complete could not be run

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Question / Problem: 

When attempting to install KTM 6.2, the following error is encountered:

There is a problem with the Windows Installer package. A Program required for this install to complete could not be run.

Answer / Solution: 

You can run Microsoft Process Monitor during this process and then evaluate the ProcMon trace for permissions issue or other processes that may be interfering.

In one case we found a process called CylanceSvc.exe

This is an Anti-virus type program that can interfere with the installation process.

Disabling this process and then trying the install again was successful.

 

Applies to:  

Product Version Category
KTM 6.2 Installation