Question / Problem:
Processing a Batch through KTM Server produces the following error message:
Error loading project. Your license has expired. Please contact your administrator to get a new license.
How can this issue be resolved?
Answer / Solution:
The above message has been seen after converting from a Hardware to a Software license and activating a new license in the Kofax Capture License Utility.
To resolve this issue, it will be necessary to re-sync KTM with the new license.
- Open Project Builder on the KTM Server.
- Go to Help.
- Click Activate.
It is necessary to restart KTM Server services.