KTM Server shows license has expired

Question / Problem: 

Processing a Batch through KTM Server produces the following error message:

Error loading project. Your license has expired. Please contact your administrator to get a new license. 

How can this issue be resolved?

Answer / Solution: 

The above message has been seen after converting from a Hardware to a Software license and activating a new license in the Kofax Capture License Utility.

To resolve this issue, it will be necessary to re-sync KTM with the new license.

1. Open Project Builder on the KTM Server.
2. Go to Help.
3. Click Activate.

It is necessary to restart KTM Server services.

Applies to: