QAID # 13077 Published
Question / Problem:
In KTM Server, I receive a
"BeforeExtract" error referring to an
"Unknown error in FOX library occurred".
How can I resolve this issue?
Answer / Solution:
Please check that the following paths are correct and valid:
- Dictionary paths
- Database flat file paths
- KB Learning Server path (Path to Online Learning Files)
- Temporary Image path
Note: If the environment is either client/server or KCNS, ensure that the paths to the above files are specified as UNC, and not local paths.