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Kofax

In KTM Server; I receive a "BeforeExtract" error referring to an "Unknown error in FOX library occurred" . How can I resolve this issue?

13077

QAID # 13077 Published 

Question / Problem:

In KTM Server, I receive a "BeforeExtract" error referring to an "Unknown error in FOX library occurred".

How can I resolve this issue?

Answer / Solution:

Please check that the following paths are correct and valid:

  1. Dictionary paths
  2. Database flat file paths
  3. KB Learning Server path (Path to Online Learning Files)
  4. Temporary Image path

Note: If the environment is either client/server or KCNS, ensure that the paths to the above files are specified as UNC, and not local paths.

Applies to:

Product Version Category
AXPRO 3.5 Server
AXPRO 4.0 Server
AXPRO 4.5 Server