Troubleshooting
- Batch Troubleshooting
- Database lookup is slow in KTM Valiation 6.3
- Delete button grayed out in KTM Validation when selecting multiple images
- The KTM Server module is not automatically processing Batches waiting in Batch Manager. What needs to be done so that the Batches will process automatically?
- What may be the issue if Batches imported through Kofax Import Connector (KIC) sometimes fail in Kofax Transformation Modules (KTM) Server with the following error message? Error in function ReloadRootFolder: #01 oMailDoc.XDocInfo Is Noth
- What may be the issue if the error message "Named pipe operation "Open" failed. Error: 2- The system cannot find the file specified" is consistently seen when running OCR in in Project Builder; and inconsistently seen when Batches are run thro
- While processing a Batch through KTM Server; I receive the error message: Error in function ProcessBatch: #01 The open operation did not complete within the allotted timeout of 00:10:00. The time allotted to this operation may have been a
- Why might KTM Server not process Batches; or open a Batch and then just stop?
- Project Builder Troubleshooting
- Edit Document Viewer Missing
- How can I debug a KTM Validation Script?
- I have two tax amounts; and want to calculate a total for both tax amounts. How can I do this in KTM scripting? Is there an example?
- What may be the cause of inconsistent matching of spaces when using Regular Expressions in Format Locators in a KTM project?
- When I try to access the confidence scores via the Project object in a script; I receive a "Your license for the Kofax Cascade Component Suite's object "CscProject" has expired or the license has not been activated" error message. How can
- When running Project Builder in VMware Workstation; I receive the error message "could not initialize DirectX mode" when clicking on the Show Results Matrix icon in Kofax Transformation Modules even when 3D acceleration is enabled.
- Win operation "CreateProcess" failed. Error: 193
- Service Troubleshooting
- How can I resolve an issue where the KTM Server Scheduler and KTM Knowledgebase Learning services does not process any batches with User Profiles enabled and both services set to LocalSystem for the logon account
- KTM Thin Client Advanced Logging
- The Knowledgebase Learning Server (KBLS) service is started; but it is not picking up Batches to process. What can cause this to occur?
- What may be the problem if the KTM Service Configuration utility is not able to uninstall and reinstall the KTM Server services?
- When attempting to run the new Server Scheduler service with an Admin account; the following error is occurring: "There was no endpoint listening at net.pipe://localhost/BPP1-73e4d44d-6e80-4710-904d-8b747b81bc5b that could accept the message. This is
- When trying to run Kofax Transformation Modules (KTM) Server as a service; I receive the following error message: "Error loading project: Creating an instance of the COM component with CLSID {1050A40F-98D2-41D3-9AA3-4FD598D460FA} from the IClassFacto
- Why is a properly configured Server Scheduler Service not picking up Batches right after restarting Windows Server?
- Why wont't the "KTM scheduler" service start?
- Thin Client Validation
- Is it possible to disable the closing document/batch prompts in Thin Client Validation?
- KTM TCS WebConfig XML for SSO and SSL
- The KTM Thin Client Validation is generating the following error message when attempting to validate a field: "Your connection to the server has timed out" . How can I resolve this issue?
- What are the differences between KTM Validation and KTM Thin Client Validation?
- What can cause an issue where the following error occurs when trying to login to KTM Thin Client server An error occurred while logging on. Backend assembly 'KCThinClientBackend' doesn't implement required interfaces.
- Troubleshooting Configuration
- A KTM project is set up to automatically update a database file. Where does this updated database file get stored?
- How often is full page OCR executed on a Document in Xtrata Pro?
- In KTM 4.0; page reads are running too slowly. What can be done to speed this up??
- I am trying to redirect a class to another class using the "Redirect object" for Kofax Transformation Modules (KTM); but it is not working correctly. Trainable Document Separation (TDS) is being used for classification. How can I resolve this issue?
- I am trying to setup a relational database in Kofax Transformation Modules (KTM) 4.5 and 5.0. I am using a 64-bit OS; and have been able to set up a System DSN in the ODBC Data Source Administrator that tests successfully. Why am I not able to see the
- I am using Fuzzy Database Lookup in Xtrata Pro Validation. When performing a search; no results are being returned; even though the record exists in the database. How can I resolve this issue?
- I am working with the Database Lookup in KTM/AXP; working with a variety of sizes for a VendorID. All VendorIDs seem to be found without issue; except for 4-digit VendorIDs; which are not found through the DBLookup. In order to find these VendorIDs; I have
- KTM Server appears to be using the Default Configuration Set
- Troubleshooting Error/Message
- After logging in to Thin Client; the following error occurs: Error Loading Batch "An errror occured while searching for available batches. Cannot retrieve list of available batches. Unable to cast object of type 'System.ServiceModel.Faul
- After updating a project from version 5.5 to 6; the following error occurs when opening the .fpr file: The document subset 'genericsamples' does not exist . How can I resolve this issue?
- After upgrading to KTM 6.2, getting the following error: The reference could not be added. CE882FA9-3723-4819-B45D-9DA565487491 C:\Program Files\Common Files\LCI\Components\DatabaseDialog.tlb
- Attempting to log in to KTM Thin Client Validation; I receive the error message: Object Reference not set to an instance of an object . How can I resolve this issue?
- During KTM Server; I receive the error message: "BeforeExtraction: BeforeExtract: the execution of a locator method failed.Class = 'Invoice' ; Locator = "LOCPO"; Original error message: Unknown error in FoX library occured. this file was saved by a newer v
- In KTM Server; the following error is occurring with larger Batches with Kofax Capture 9.0: "Error in function ProcessResults: #01 [3022] KdoLib: Duplicate value in index; primary key; or relationship. Changes were unsuccessful.: ORA-00001: unique constraint (KFADMIN.BATCHFIELDPRIMARY1) violated" .
- I am running a batch through Kofax Transformation Modules (KTM) Server; and I receive the following error message:
- I am trying to edit an Advanced Zone Locator (AZL) in Kofax Transformation Modules (KTM) 5.0. While trying to create Background Removal Information; I receive the following error message: "Error while creating background removal informati
- I am trying to open a Kofax Transformation Modules (KTM) Project; and receive the following error message: "Error during loading view: Layout. The loaded project is inconsistent; please check if the project data are completely accessible"
- I am trying to open a Kofax Transformation Modules (KTM) project; but receive the following error message in KTM Project Builder: Failed to load project because the XML file was saved by a newer version How can I resolv
- I am trying to run Kofax Transformation Modules (KTM) Server; but I receive the following error message: [4009] KdoLib: Error getting data reader from stored procedure. Process not found.: "LCI.MailroomInst2 (50000) How
- I am using the Server module of Kofax Transformation Modules (KTM). Intermittently; a Batch does not process through KTM Server; causing the service to "hang." I receive an error message stating that the XDC could not be opened. How can I resolve this
- The following error is occuring in KTM Server 2 after splitting Documents in KTM Docment Review: "Fox-Exception: Index (2) out of range (0 - 1)". What is the cause of this error and can it be avoided?
- The following error is occurring in when attempting to process Batches in KTM Server: "BeforeExtraction: BeforeExtract: The execution of a locator method failed. Class = "Invoice"; Locator = "DB_VendorInfo"; Original error message: Databa
- What may be the problem if a Document extracted with a Mixed Print profile errors with "Fox-Exception: Index (0) out of range (0 - -1)" or shows up in KTM Validation with the "No XDocument found for the current document; a new XDo
- What may be the problem if the KTM Thin Client errors with "Connection to server is broken" on Windows Server 2008?
- What might HRESULT: 0x80010105 (RPC_E_SERVERFAULT) errors have to do with a KTM script?
- When attempting to process a Batch in Xtrata Pro Server; I receive the error: "Initialization of Project failed. Attempted to read or write protected memory. This is often an indication that other memory is corrupt." What is causing this error?
- When sending a batch to KTM Server an error occurs with error message: net.tcp://localhost:5000/SchedulerSessionPipe; net.pipe://localhost/<GUID> or similar error messages. How to resolve this issue?
- When trying to logon to Kofax Transformation Modules ThinClient Validation; the following error is displayed:
- When using a table locator; the following error is displayed: “The execution of a locator method failed. Class = “ClassName”; Locator = “LocatorName”; Original error message: Fox-Exception: Index (0) out of range (0 - -1)”. How can I resolve the issue?
- Why do I receive a Runtime error when installing Kofax Transformation Modules (KTM) 4.5 on top of Kofax Capture (KC) 9 on a workstation (client/server installation). The initial error is followed by: "Kofax Transformation Modul
- Why do I receive the error message; Extraction failed because: The execution of a locator method failed. Class = "xxx"; Locator = "xxx"; Original error message: StructuredException. The thread tried to read from or write to a virtual address for whic
- Why is a DropTable: statement 'DROP table Rep_00000001_0'; error error message in the ServerScheduler.txt log file?
- Why might an Advanced Zone Locator report an "Invalid argument specified" or "Out of Memory" error when adequate system resources are still available?
- Why might an Advanced Zone Locator throw an Out of Memory error when the system is not actually out of memory?
- Why might Kofax Transformation Modules Server report the following error when user credentials are confirmed to be correct: "Error in function Login: #01 Unable to validate user." ?
- Validation
- Are Database Lookup fields case sensitive when using an Oracle 11g Database?
- Attempting to open the KTM Validation module; I receive an error message similar to the following: Could not create file: \\ <Server_Name> \CaptureSV\Images\00000617\Folder.xfd The module then "crashes."
- Can shortcuts or hotkeys be assigned to functions in Xtrata Pro Validation?
- How can a field be set to the Windows or Capture user name of the user running KTM Validation?
- How can I move KTM Validation settings (Keyboard Short-cuts; Toolbar Information and Options) from one computer / user to another?
- In KTM Validation; the floating document viewer docks as soon as another Document is selected.
- In the Kofax Transformation (KTM) Validation log; two settings appear to be used for reporting: SuppressReporting and UseReportingForBatch . For example: 20170110 12:17:27:707 D[Info] 00000007 InitBatch: SuppressReporting
- Is it possible to disable the user’s ability to perform force fields valid on a Document in Transformation Validation?
- Is there a way to make a field required in Xtrata Pro Validation?
- I am using Kofax Transformation Modules (KTM) 4.5 with the Thin-Client Validation. I am trying to use a specific language; which is working fine in the thick client; but not functioning in the thin client. How can I resolve this situation?
- I am using Kofax Transformation Modules (KTM) 5.0/5.5 Validation; and am no longer able to see the Image Viewer panel for KTM Validation in Windows XP. How can I reset the KTM Validation settings?
- Reset KTM Validation Settings
- The ImageViewer in KTM Validation has gone missing; I cannot get it back from the Context Menu.
- Tthe Document Viewer in KTM Validation and/or Test Validation in Project Builder seem to be missing and I cannot make them show up using the options in the View menu. How can I resolve this issue?
- What are the differences between the KTM Validation rich client versus the KTM Thin Client Validation modules?
- Where Is KTM Batch Filtering Stored?
- Why am I receiving an error: 'Error in function Login: Unable to validate user’ when trying to run Xtrata Pro Batch Processing as a service?
- Why might a Kofax Capture 8.0 Remote Site using only KTM Validation throw the following error at during RSA upload: (4913)ACISV: You do not have sufficient station licenses of the type "KCN Server Remote Site." ?