“Incorrect Function” error occurs when attempting to install or upgrade KTM

Issue

What can cause an issue where an “Incorrect Function” error occurs when attempting to install or upgrade KTM?

How can this issue be resolved?

Cause

This issue can be caused by the KTM Installation Media being either incomplete or corrupted.

Solution

The size of the KTM Installation Media can be compared against the size of the KTM Installation Media listed on the Kofax Fulfillment Site to check if it is complete.

To resolve this issue, re-download the KTM Installation Media from the Kofax Fulfillment Site and check that it is complete.

Level of Complexity 

Easy

Applies to  

References

3026831