What may be the issue if Batches imported through Kofax Import Connector (KIC) sometimes fail in Kofax Transformation Modules (KTM) Server with the following error message? Error in function ReloadRootFolder: #01 oMailDoc.XDocInfo Is Noth

Question / Problem:

What may be the issue if Batches imported through Kofax Import Connector (KIC) sometimes fail in Kofax Transformation Modules (KTM) Server with the following error message?

Error in function ReloadRootFolder: #01 oMailDoc.XDocInfo Is Nothing

Answer / Solution:

This error can be caused by an issue which was resolved in KTM 5.5.2.3 as SPR 39938/SPR 102171:

SPR 39938 - Store CustomStorageStrings with UTF-8 Encoding once Capture 8.0 Supports Unicode

SPR 102171 - Kofax Capture Values Not Always Copied to Kofax Transformation Modules XValues

The UTF7 encoding for CustomStorageStrings (CSS) has been removed.

All new Batches are now processed without UTF7 encoding for CSS. All existing Batches are processed with UTF7 encoding.

NOTE: If you want to keep the old behavior, use the new registry key "UseUTF7EncodingForCSS"="1", and then UTF7 encoding remains for new batches. Create this Registry Key on all machines running the server module before creating any new Batches:

05088 10:35:21 AM [Error] 00000067 Error in function ReloadRootFolder: #01 oMailDoc.XDocInfo Is Nothing
05088 10:35:21 AM [Error] 00000068 Error in function ProcessBatch: #01 Object reference not set to an instance of an object.
05088 10:35:21 AM [Info] 00000069 #01 Batch rejected with error {Batch Name}
05088 10:35:21 AM [Error] 00000070 Error in function ProcessBatch: #01 Object reference not set to an instance of an object.
05088 10:35:21 AM [Error] 00000071 Error in function ProcessBatch: #01 
at Kofax.AC7.Server.Mailroom.clsMailroom.InternalPerformDocumentProcessing()
at Kofax.AC7.Server.Mailroom.clsMailroom.InternalProcessActiveBatch(Batch oACDBBatch) at Kofax.AC7.Server.Mailroom.clsMailroom.ProcessBatch(Int32 batchID, Boolean 
bDisplayNoActivateBatchMsg, Boolean bProcessSingleBatchOnly, Boolean bInteractiveMode)

Applies to: