What may be the issue if Batches imported through Kofax Import Connector (KIC) sometimes fail in Kofax Transformation Modules (KTM) Server with the following error message? Error in function ReloadRootFolder: #01 oMailDoc.XDocInfo Is Noth
QAID # 17504 Published
Question / Problem:
What may be the issue if Batches imported through Kofax Import Connector (KIC) sometimes fail in Kofax Transformation Modules (KTM) Server with the following error message?
Error in function ReloadRootFolder: #01 oMailDoc.XDocInfo Is Nothing
Answer / Solution:
This error can be caused by an issue which was resolved in KTM 5.5.2.3 as SPR 39938/SPR 102171:
SPR 39938 - Store CustomStorageStrings with UTF-8 Encoding once Capture 8.0 Supports Unicode
SPR 102171 - Kofax Capture Values Not Always Copied to Kofax Transformation Modules XValues
The UTF7 encoding for CustomStorageStrings (CSS) has been removed.
All new Batches are now processed without UTF7 encoding for CSS. All existing Batches are processed with UTF7 encoding.
NOTE: If you want to keep the old behavior, use the new registry key "UseUTF7EncodingForCSS"="1", and then UTF7 encoding remains for new batches. Create this Registry Key on all machines running the server module before creating any new Batches:
For 64-bit operating systems
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Kofax\Transformation\4.0]
For 32-bit operating systems
[HKEY_LOCAL_MACHINE\SOFTWARE\Kofax\Transformation\4.0]
The full error message is as follows:
05088 10:35:21 AM [Error] 00000067 Error in function ReloadRootFolder: #01 oMailDoc.XDocInfo Is Nothing 05088 10:35:21 AM [Error] 00000068 Error in function ProcessBatch: #01 Object reference not set to an instance of an object. 05088 10:35:21 AM [Info] 00000069 #01 Batch rejected with error {Batch Name} 05088 10:35:21 AM [Error] 00000070 Error in function ProcessBatch: #01 Object reference not set to an instance of an object. 05088 10:35:21 AM [Error] 00000071 Error in function ProcessBatch: #01 at Kofax.AC7.Server.Mailroom.clsMailroom.InternalPerformDocumentProcessing() at Kofax.AC7.Server.Mailroom.clsMailroom.InternalProcessActiveBatch(Batch oACDBBatch) at Kofax.AC7.Server.Mailroom.clsMailroom.ProcessBatch(Int32 batchID, Boolean bDisplayNoActivateBatchMsg, Boolean bProcessSingleBatchOnly, Boolean bInteractiveMode)
Applies to:
Product | Version | Category |
---|---|---|
AXPRO | 5.5 | Server |