Connection to the server is broken

Issue

How can I resolve an issue where the following error occurs when logging into Kofax Transformation Modules (KTM) Thin Client Validation?

Connection to the server is broken.

Solution

• Suggestion 1
  Turn off UAC, and add the IUSR, IIS_WPG and Network Service accounts to the CaptureSV share with FULL CONTROL permissions. Restart IIS and test.

• Suggestion 2
  Trying installing ASP.NET using the "Run as administrator" option for the command line. Restart IIS and test.

• Suggestion 3
  Check the web.config file. If it is 1 KB, it may be malformed or incorrect. If there is a backup of it, restore it. Restart IIS and test.

Level of Complexity 

Moderate

Applies to  

References

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