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Kofax

Connection to the server is broken

Article # 3036808 - Page views: 238

Issue

How can I resolve an issue where the following error occurs when logging into Kofax Transformation Modules (KTM) Thin Client Validation?

Connection to the server is broken.

Solution

  • Suggestion 1
    Turn off UAC, and add the IUSR, IIS_WPG and Network Service accounts to the CaptureSV share with FULL CONTROL permissions. Restart IIS and test.

 

  • Suggestion 2
    Trying installing ASP.NET using the "Run as administrator" option for the command line. Restart IIS and test.

 

  • Suggestion 3
    Check the web.config file. If it is 1 KB, it may be malformed or incorrect. If there is a backup of it, restore it. Restart IIS and test.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Transformation Modules

6.3

6.4

     

References

Add any references to other internal or external articles

 

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