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KTM Thin Client error after upgrading to KTM 6.4 - HTTP Error 500.19 - Internal Server Error

Article # 3038617 - Page views: 41

Issue

KTM Thin Client error after upgrading to KTM 6.4

HTTP Error 500.19 - Internal Server Error

"w3wp.exe",Error,0,"Global.Application_Start(< no SessionId >(1)): sessionState sessionIDManagerType not found in web.config, please add: sessionIDManagerType=""Kofax.KTS.Services.Sessioning.KtsSessionIdManager""",,7368,,,"2022-01-24T20:31:11.1564296Z",,

Cause

This is caused to to missing steps during the upgrade to KTM 6.4

 

Solution

With KTM 6.4, there are new configuration steps on the IIS server which need to be completed during the upgrade. These are new steps for KTM 6.4.

The key step is to configure the Feature Delegation for IIS - step 2 in the installation notes.

Please check the Installation Guide further for these steps.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KTM 6.4      

References

Add any references to other internal or external articles

 

Article # 3038617
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