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Problem loading Thin Client Validation

Article # 3038825 - Page views: 69

Issue

When Trying to login in Thin Client we're getting
Allocated custom module process generated unexpected error.

This is logged in the ThinClientServer.csv

"w3wp.exe",Error,0,"Global.Application_Start(< no SessionId >(1)): sessionState sessionIDManagerType not found in web.config, please add: sessionIDManagerType=""Kofax.KTS.Services.Sessioning.KtsSessionIdManager""",,10484,,,"2022-01-25T10:19:00.9866550Z",,

"w3wp.exe",Information,0,"Global.Session_Start(1zns12kxsvprlcg3oew3pwgu(9)): AjaxTimeout: '120000'",,10484,,,"2022-01-25T10:19:01.0256553Z",,

"w3wp.exe",Information,0,"Global.Session_Start(1zns12kxsvprlcg3oew3pwgu(9)): ShowConsoleLogs: 'False'",,10484,,,"2022-01-25T10:19:01.0266558Z",,

"w3wp.exe",Information,0,"Global.Session_Start(1zns12kxsvprlcg3oew3pwgu(9)): Session was created for browser 'InternetExplorer', id 'internetexplorer'.",,10484,,,"2022-01-25T10:19:01.0336572Z",,

"w3wp.exe",Information,0,"AuthenticationService.GetSessionInfo(1zns12kxsvprlcg3oew3pwgu(7)): productName:Kofax Transformation; webProductName:Transformation; moduleName:Validation; webModuleName:Thin Client Validation; singleSignOn:True; showLoginDialog:False; logoutRedirectPage:message.html; ",,10484,,,"2022-01-25T10:19:01.3217061Z",,

"w3wp.exe",Information,0,"ThinClient Version(1zns12kxsvprlcg3oew3pwgu(7)): 6.4.0.9.0.930",,10484,,,"2022-01-25T10:19:01.9376963Z",,

"w3wp.exe",Information,0,"Product Version(1zns12kxsvprlcg3oew3pwgu(7)): 6.4.0.9.0.930",,10484,,,"2022-01-25T10:19:01.9376963Z",,

"w3wp.exe",Information,0,"Component Version(1zns12kxsvprlcg3oew3pwgu(7)): 19.0.0.9.0.3087",,10484,,,"2022-01-25T10:19:01.9376963Z",,

"w3wp.exe",Information,0,"Module (1zns12kxsvprlcg3oew3pwgu(7)): Validation - step 1",,10484,,,"2022-01-25T10:19:01.9376963Z",,

"w3wp.exe",Information,0,"AuthenticationService.SsoLogin(1zns12kxsvprlcg3oew3pwgu(7)): userName: GOPA\admin-gtn, Backend.Login(), localeId: 1033",,10484,,,"2022-01-25T10:19:01.9407022Z",,

"w3wp.exe",Error,0,"AuthenticationService.SsoLogin(1zns12kxsvprlcg3oew3pwgu(7)): There was an error while attempting to log in with username - GOPA\admin-gtn: Kofax.DBLite: Unable to validate user.

  at Kofax.KTS.Backend.Capture.CustomModuleProxy.Login(LoginInfo loginInfo, Int32 localeId, Int32 internalProcessId)

  at Kofax.KTS.Backend.Capture.CaptureModuleBackend.ExecuteLogin(LoginInfo loginInfo, Int32 localeId, String sessionId, Boolean useWindowsIdentity)

  at Kofax.KTS.Backend.Capture.CaptureModuleBackend.Login(WindowsLoginInfo loginInfo, Int32 localeId, String sessionId)

  at Kofax.KTS.Services.AuthenticationService.SsoLogin(LoginModule loginModule, Int32 moduleStep)

",,10484,,,"2022-01-25T10:19:12.9375317Z",,

 

Solution

Ressetting Kofax Capture User Profiles and restarting IIS resolved the issue.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Transformation Modules All      

References

Add any references to other internal or external articles

 

Article # 3038825
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