QAID # 16315 Published
Question / Problem:
When running Project Builder in VMware Workstation, I receive the error message "
could not initialize DirectX mode" when clicking on the Show Results Matrix icon in Kofax Transformation Modules even when 3D acceleration is enabled.
Answer / Solution:
Even if 3D acceleration is enabled as described in QAID 14317, the Results Matrix depends on the system's ability to accelerate graphics. Accelerated graphics will only work with a VM running on a local system, not a VM remoted into.
The status of graphics acceleration can be checked by running "
dxdiag" from the Run menu. The Display tab will show whether Direct3D is enabled or allow for enabling it. If it is grayed out (disabled), then this system (or the method by which it is connected, such as RDP) cannot support acceleration and will not work with the Result Matrix.
For more details, please see the VMware documentation, page 88, Configure Display Settings for a Virtual Machine: