Skip to main content
Kofax

There is a problem with the Windows Installer package

Article # 3036870 - Page views: 78

Issue

How can I resolve an issue where the following error is encountered when attempting to install KTM?

There is a problem with the Windows Installer package. A Program required for this install to complete could not be run.

 

Solution

You can run Microsoft Process Monitor during this process and then evaluate the ProcMon trace for permissions issue or other processes that may be interfering.

In one case we found a process called CylanceSvc.exe

This is an Anti-virus type program that can interfere with the installation process.

Disabling this process and then trying the install again was successful.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Transformation Modules

6.3

6.4

     

References

Add any references to other internal or external articles