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Kofax

After logging in to Thin Client; the following error occurs: Error Loading Batch "An errror occured while searching for available batches. Cannot retrieve list of available batches. Unable to cast object of type 'System.ServiceModel.Faul

21749

QAID # 21749 Published

Question / Problem:

After loggging in to Thin Client, the following error occurs:

Error Loading Batch "An errror occured while searching for available batches. Cannot
retrieve list of available batches. Unable to cast object of type
'System.ServiceModel.FaultException' to type 'System.ServiceModel.FaultException' 1[Kofax.KTS.Module.Capture.Interface.CaptureModelException'.

Answer / Solution:

This error occurs if one, but not both, Fix Pack 7 for KTM 6.1 or Fix Pack 7 for Thin Client Server is installed. Both fix packs are required.

Applies to:

Product Version Category
AXPRO 6.1 Installation