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Kofax

During KTM Server; I receive the error message: "BeforeExtraction: BeforeExtract: the execution of a locator method failed.Class = 'Invoice' ; Locator = "LOCPO"; Original error message: Unknown error in FoX library occured. this file was saved by a newer v

12648

QAID # 12648 Published

Question / Problem:

During KTM Server, I receive the error message:

"BeforeExtraction: BeforeExtract: the execution of a locator method failed.Class = 'Invoice' , Locator = "LOCPO", Original error message: Unknown error in FoX library occured. this file was saved by a newer version of the FoX image classifier".

How can I resolve this issue?

Answer / Solution:

Possible causes are:

Use of a project that was saved in a newer version than the version being used on the particular machine, and incorrect paths for the project.

To resolve the issue for the first scenario, upgrade the current machine to the newer version of AXP/KTM.

To resolve the issue for the second scenario, ensure that the paths for the project are correct.

Paths to be checked include:

  • Dictionary paths
  • Database file paths
  • KB Learning Server Path (Path to Online Learning Files)
  • Temporary Image Path

This issue has also been caused by corrupt contents of an Online Learning directory.

It would be recommended to recreate a new Online Learning directory, which can be done by specifying a completely new Online Learning Path.

Please see QAID 13215 to learn how to change an Online Learning Path.

Applies to:

Product Version Category
AXPRO 3.1 Project Builder
AXPRO 3.1 Server
AXPRO 3.5 Project Builder
AXPRO 3.5 Server
AXPRO 4.0 Project Builder
AXPRO 4.0 Server