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I am running a batch through Kofax Transformation Modules (KTM) Server; and I receive the following error message:

14988

QAID # 14988 NOT Published 

QAID # 14988 NOT Published
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Question / Problem:

I am running a batch through Kofax Transformation Modules (KTM) Server, and I receive the following error message:

"Extraction failed because: StructuredException. The thread tried to read from or write to a virtual address for which it does not have the appropriate access."

How can I resolve this issue?

Answer / Solution:

A known cause for this issue is a corrupted locator.

It is recommended to use the Process of Elimination, and remove each locator in the project, and test if the issue occurs. Once the corrupted locator is found, it is recommended to remove it and recreate it to resolve this issue.

Applies to:

Product Version Category
AXPRO 4.5 Configuration
AXPRO 4.5 Project Builder
AXPRO 5.0 Configuration
AXPRO 5.0 Project Builder