I am trying to edit an Advanced Zone Locator (AZL) in Kofax Transformation Modules (KTM) 5.0. While trying to create Background Removal Information; I receive the following error message: "Error while creating background removal informati

Question / Problem:

I am trying to edit an Advanced Zone Locator (AZL) in Kofax Transformation Modules (KTM) 5.0.

While trying to create Background Removal Information, I receive the following error message:

"Error while creating background removal information: fox exception: index(739) Out of Range (0-2)"

How can I resolve this issue?

Answer / Solution:

This issue has been caused by a break in association with the samples specified for the AZL.

In order to resolve this issue, delete the current samples specified for the AZL, and re-import them from a location that the currently logged-in user has sufficient permissions to.

Applies to: