QAID # 14657 Published
Question / Problem:
I am trying to open a Kofax Transformation Modules (KTM) Project, and receive the following error message:
"Error during loading view: Layout. The loaded project is inconsistent; please check if the project data are completely accessible".
How can I resolve this issue?
Answer / Solution:
Some possible causes of this issue:
- The KTM Project was copied over from another location, while the KTM Services were processing a Batch. This caused one or more resources for the KTM Project to not be available during the copy, therefore causing an incomplete project. It is recommended to make sure that no KTM services are running while attempting to copy a KTM project folder.
- Check if there are any external references for the KTM project that may be missing. It is recommended to contact the creator of this customized project to check on any external references that may be missing.
- Instead of copying the KTM project, it is recommended to select "Copy during publish" in the Extended Synchronization settings, and republish the Batch Class. Export this Batch Class and transfer it over to the desired machine/environment. The "copy during publish" will take a copy of the KTM Project along with the exported Batch Class. All KTM project files should be included at this point, unless #1 or #2 listed above is the case.