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I am trying to run Kofax Transformation Modules (KTM) Server; but I receive the following error message: [4009] KdoLib: Error getting data reader from stored procedure. Process not found.: "LCI.MailroomInst2 (50000) How

17220

QAID # 17220 Published

Question / Problem:

I am trying to run Kofax Transformation Modules (KTM) Server, but I receive the following error message:

[4009] KdoLib: Error getting data reader from stored procedure. Process not found.: "LCI.MailroomInst2 (50000)

How can I resolve this issue?

Answer / Solution:

This error message signifies that KTM Server 2 needs to be registered in the Kofax Capture Administration module's Custom Modules Manager.

Once registered, run KTM Server again, and the issue should be resolved.

Applies to:

Product Version Category
AXPRO 5.0 Server
AXPRO 5.5 Server