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The following error is occurring in when attempting to process Batches in KTM Server: "BeforeExtraction: BeforeExtract: The execution of a locator method failed. Class = "Invoice"; Locator = "DB_VendorInfo"; Original error message: Databa

15210

QAID # 15210 Published 

Question / Problem:

The following error is occurring in when attempting to process Batches in KTM Server:

"BeforeExtraction: BeforeExtract: The execution of a locator method failed. Class = "Invoice", Locator = "DB_VendorInfo", Original error message: Database: Failed to import file. \\KCServer\CaptureSV\Path_to_DB.txt".

What can cause this error to occur?

Answer / Solution:

A common cause of this error are a permission/access issue to a database file located in the path described in the error message.

There is a known issue in which the database file can become locked by the operating system when being accessed by one extraction service, and a second extraction service is attempting to access the file at the same time.

This can be observed by taking a Process Monitor trace, and observing a “Sharing Violation” when the KTM process is accessing the database text file.

This has been documented under SPR 84503.

Applies to:

Product Version Category
AXPRO 4.5 Category
AXPRO 5.0 Server