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When attempting to process a Batch in Xtrata Pro Server; I receive the error: "Initialization of Project failed. Attempted to read or write protected memory. This is often an indication that other memory is corrupt." What is causing this error?

10085

QAID # 10085 Published

Question / Problem:

When attempting to process a Batch in Xtrata Pro Server, I receive the error:

"Initialization of Project failed. Attempted to read or write protected memory. This is often an indication that other memory is corrupt."

What is causing this error?

Answer / Solution:

This error can be caused by DLL conflicts that exist between the shared files of the two applications. It has been known to occur when installing Xtrata Server 1.8 after Xtrata Pro 3.1. An upgrade of Ascent Capture 7.5 with Xtrata Server 1.7 present can also cause the above error to occur.

To resolve:

  1. Uninstall Xtrata 1.8.
  2. Uninstall Xtrata Pro 3.1.
  3. Install Xtrata 1.8.
  4. Install Xtrata Pro 3.1

Applies To:

Product Version Category
AXPRO 3.1 Installation
AXPRO 3.1 Server