When sending a batch to KTM Server an error occurs with error message: net.tcp://localhost:5000/SchedulerSessionPipe; net.pipe://localhost/<GUID> or similar error messages. How to resolve this issue?
QAID # 15986 Published
Question / Problem:
When sending a batch to KTM Server an error occurs with error message: net.tcp://localhost:5000/SchedulerSessionPipe, net.pipe://localhost/<GUID>
or similar error messages.
How to resolve this issue?
Answer / Solution:
Please follow step by step. It may happen that one step could solve the issue already.
- Check if KTM Service is running under (Domain-)Admin-Account
- Open Internet Explorer -> Tools -> Advanced -> Security -> Uncheck "check for publishers certificate revocation" -> Uncheck "check for server certificate revocation"
This must also be checked on the user account which runs the service. - Open C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG\machine.config and change
<runtime/> to <!--<runtime/>-->
.
Add below that changed entry
<runtime>
<generatePublisherEvidence enabled="false"/>
</runtime> - Open gpedit.msc -> Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> User Rights Assignment -->
Check if Account is permitted to "Logon as a batch job" and "Log on as a service" Run "gpupdate /force" from command line. - Check if account has permission for Kofax share "CaptureSV"
- Add exception for Kofax files or Disable AntiVirus completely(Stop Service)
Exceptions for Servers:
- Entire contents of the CaptureSV share
- Program Files\Kofax\CaptureSS (Kofax server and SQL Express 2005 runtimes)
Exceptions for Clients:
- Temp directory (check the Environment Variables to ensure that the proper location is excluded)
- C:\Documents and Settings\All Users\Application Data\Kofax
- C:\Program Files\Kofax\Capture\Bin
- *.tif files
-
Add exception for desired port to firewall or set Windows Firewall to inactive.
If Port is already used by a different service you can change the listening port for KTM Scheduler Service:
32-Bit Machine
HKEY_LOCAL_MACHINE: SOFTWARE\Kofax\Transformation\4.0\Server\
64-Bit Machine
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Kofax\Transformation\4.0\Server\
Change value for"SchedulerCommunicationPort"
; -
Under same registry entry change "MaxUsedCores" to less cores to check if this is causing the problem.
-
Reinstall Service through KTM Service Configuration
-
It was also observed that the System Application eventlog was full and after clearing this the service started
-
Disable UAC and see if that solves the issue
-
Disable DEP for programs and see if that solves the issue
-
Reboot system to ensure all changes are active and no temporary issue caused the problem.
Applies to:
Product | Version | Category |
---|---|---|
AXPRO | 5.0 | Server |
AXPRO | 5.5 | Server |