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Kofax

Why do I receive a Runtime error when installing Kofax Transformation Modules (KTM) 4.5 on top of Kofax Capture (KC) 9 on a workstation (client/server installation). The initial error is followed by: "Kofax Transformation Modul

13508

QAID # 13508 Published 

Question / Problem:

Why do I receive a Runtime error when installing Kofax Transformation Modules (KTM) 4.5 on top of Kofax Capture (KC) 9 on a workstation (client/server installation).

The initial error is followed by:

"Kofax Transformation Modules Correction cannot be automatically registered because of an unknown error. Please register manually.
Error code (RegAscEx.exe): -529697949"

Answer / Solution:

It has been observed that having a program named CapaInstaller installed and enabled on the client workstation can cause this issue. Under such a scenario, disabling the program should allow the installation to complete without error.

CapaInstaller BITS is built on top of Microsoft Background Intelligent Transfer Service (BITS) as a way of enabling CapaInstaller components and scripts to use BITS download. CapaInstaller BITS consists of a Windows service and a set of components (DLL files/Assemblies).

Applies to:

Product Version Category
AXPRO 4.5 Correction