QAID # 13760 Published
Question / Problem:
Why might Kofax Transformation Modules Server report the following error when user credentials are confirmed to be correct:
"Error in function Login: #01 Unable to validate user."?
Answer / Solution:
If the service is configured with both a Log On Account for the service and a User Profile for Kofax Capture, it will be installed using the Log On Account password for both.
The workaround is to do either of the following:
- Link the Log On Account as a Capture User Profile, eliminating the need to specify a separate User Profile in the Service Configuration.
- Install the service to log on as the Local System account and specify the desired User Profile. Then use the standard Windows Services console to change the Log On Account to the desired user.
This defect was reported as SPR 83103, and has been resolved in KTM 5.0 Patch 1 and higher, available at: